Please visit our Library at Home guide for information about how to get in contact with library staff and access library services from off-campus.

Instructions below are for current students trying to access online library resources*.

1. Be sure that you are attempting to log into the library login page, and not the vendor login page. You should see a yellow bar at the top of your screen to log in.

2. You will then be prompted to login using the same credentials you use to login into Moodle.

3. Still not working? Try a different browser, or try clearing your cache

Try a different browser.

If you are using Internet Explorer, try using Chrome or Firefox. The settings in one browser might prevent resources from displaying while another browser works just fine.

If that does not work, please email library@norquest.ca and we will respond as soon as we can.

You can also watch our  How to Log In from Off-Campus tutorial to learn how to do this. 

* You have access to resources for 30 days before and after classes. Please plan accordingly.   

Book a Student Meeting Room here.

As a NorQuest student or staff, you can:

Access Solaro here.

1. Enter the barcode number on your NorQuest student ID card
2. Write down your new username and password
3. Go to the Solaro website or app 
4. Enter your new username and password

Tip: Your barcode number can be found on your NorQuest student ID card! 

NEOS is a cooperative library consortium consisting of government, college, and university libraries throughout Alberta.

NEOS libraries share books and other physical resources. Through the NEOS network, you have access to approximately seven million items. You can request these items to be delivered to the NorQuest Library via an interlibrary loan, or you can visit the owning library directly to borrow them.

Other Questions you may have about NEOS:

What personal information are you collecting?

Personal information extracted consists of:

• name
• address
• phone number
• email
• college identification number (library account number)

The personal information you provide to the college is collected under the authority of Section 33© of the Alberta Freedom of Information and Protection of Privacy Act. It will be used to create your NorQuest Library account.

Why do we have to go through this process?

Because NEOS is a library consortium, the personal information listed above will be shared with library partners within NEOS for the purpose of identity verification in order to facilitate material loan and other library services at NorQuest and partner libraries.

What is the risk to me if I consent to share my personal information?

The risk to you is minimal. It is similar to requesting a public library account. You need to provide your name and contact information and in return, you are granted borrowing privileges. NEOS is no different. Libraries adhere to an ethos of confidentiality; libraries do everything possible to protect the privacy of the people who use their services.

How long will my personal information stay in the NEOS system?

Library accounts are expired when a student withdraws or ends their studies. Accounts are purged from the system two years after expiry unless there are outstanding items or fines charged to the account. If you wish to borrow from a NEOS library, you must visit the library in person to create a new account, or you may place an interlibrary loan request through NorQuest College Library.

What happens if I do not provide consent?

If you do not provide your consent your personal information will not be shared with any NEOS libraries. As a result, you will not be able to place ‘holds’ on NorQuest or non-NorQuest materials.

"Reserve" items are popular or heavily-used Library resources, including required textbooks and technology. 

• Textbooks can be borrowed for up to 3 hours
• Most technology, including headphones, phone chargers, laptop chargers, and calculators, can be borrowed for 3 hours
• Laptops can be borrowed for 3 days. There is more information about the Library laptops here: Technology Loaning at the Library

If you would like to borrow a reserve item, please ask at the Library desk.

We will be able to help you quickly if you have the following information handy: Title of the textbook OR Course Name & Number.

Textbooks can also be purchased from The Core (Bookstore).

Yes! If you're part of the NEOS library system, you can borrow items from other NEOS libraries. Here's how:

For NorQuest students, faculty, or staff:

Option 1: Request through NorQuest Library

• Use NorQuest Library’s interlibrary loan service.
• The item will be borrowed on your behalf and made available for pick-up at NorQuest Library.
• You will return this item to NorQuest College Library.

Option 2: Borrow directly from another NEOS library

• Visit the library that owns the item.
• Set up a library account there.
• Borrow the item directly.
• You can return NEOS items at any NEOS library, including NorQuest.

For members of other NEOS libraries:

1. Request the item through your home library’s interlibrary loan service.
2. Visit NorQuest Library and set up a NEOS account using your student or staff ID card.

For community users of NorQuest Library:

• You’ll need to set up separate accounts at other NEOS libraries to borrow their items.

If you have lost or damaged a library item, you may be charged the replacement cost of the item. Please contact library@norquest.ca to discuss your options.

Yes.

If you live outside the Greater Edmonton Area, you may request items from the NorQuest Library to be mailed to you. Items will be shipped via Canada Post with a return label included. This is at no cost to you.

However, Reserve materials are not available for loan. If you are in need of a textbook, they can be purchased online through The Core (NorQuest's bookstore). You can also use Scan on Demand request form to ask for a single chapter of a book.

You can find and purchase your textbooks from The Core (the NorQuest College bookstore).

You may also borrow a copy of your textbook from the NorQuest Library. Textbooks are only available for 3-hour loans. Please ask at the Library desk for current textbooks.

You can also request a small portion of a textbook (e.g. one chapter) through the Library's Scan on Demand Service.

NorQuest College's subscription to the Hoopla database expired on May 9th, 2025. Access to this resource is discontinued.

You can return them to any of the three book drop boxes at NorQuest College.

These are located:

• inside the Learner Centre at the Library help desk,
• outside the Learner Centre,
• and at the Office of the Registrar.

If you need help with research, citation, or references visit the library help desk in the Learner Centre, or contact the library by e-mail (library@norquest.ca), phone (780-644-6070), text (587-600-0084), chat, or book an online or in-person appointment with a librarian.

If you require help for anything else related to your assignment, contact Tutorial Services.

There are several options for embedded library support in misiwe pehtâkwan courses, including:

• Library Resources Block
• Customized Library Block with specific resources
• Liaison Librarian Contact Information
• A research/citation forum hosted by a librarian
• Embedded library tutorials and activities
• Online APA course (option: connect to gradebook to verify completion)

If you would like to add these resources yourself, we have a guide with step-by-step instructions: Linking Library Resources.

You can also connect with your Library Liasion who can answer any questions you may have.

NorQuest Library welcomes suggestions from students, staff and faculty. Please submit your suggestions using the "Suggest an item for the Library" form.

1. Select the red Borrow tab at the top of the library website.
   
2. Then click the orange Log In To My NEOS Account button.
   
3. Then enter your NEOS Barcode & PIN to login.

Your NEOS Barcode is on the bottom of your student ID card:

If you use the NorQuest Mobile ID app, it is on the second page of the app: 

Information about your PIN was sent to your NorQuest email at the beginning of your first term.​

If you can't find it or would like to reset it to something easy to remember, select the button that says

'Get My PIN' to create a new PIN for your account. 

• On the Checkouts tab, you can see the date items are due and renew items: 

• The Holds tab shows if your requested book is ready for pick up. If it says Yes, note that date that you must pick it up by. After that date, the book will be sent back.

• The Fines tab shows any accrued fines:

Please contact the library if you have any questions about fines on your account and to learn about fine payment options.