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Frequently Asked Questions

Find what you need in our searchable FAQ.

How can I get my textbooks?

154 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Aug 31, 2020    Books Covid-19 Textbooks

The Library currently does not have reserve copies of textbooks to lendYou can request portions of books through our Scan on Demand Service. 

You can find your books here. Please contact the bookstore to order your books which will be shipped to you. You can reach the bookstore by email Studentbookstore@norquest.ca or by phone at 780-644-6237 or 866-534-7218 (toll free).  

Shipping

  • Deliveries will be made Monday to Friday between 9:00 am and 5:00 pm
  • Orders within Edmonton and surrounding areas will arrive within 1-2 business days
  • For all other locations, allow 3-4 business days

Shipping rates

  • Edmonton: free
  • Fort Saskatchewan, Leduc, Nisku, Sherwood Park, Spruce Grove, St. Albert, Stony Plain, Wetaskiwin: $10.00
  • All other locations: $20.00

 

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I am a distance student and need books mailed to me. Can I still do this?

Yes.

If you live outside the Greater Edmonton Area, you may request items from the NorQuest Library to be mailed to you. Items will be shipped via Canada Post with a return label included. This is at no cost to you.

However, Reserve materials are not available for loan. If you are in need of a textbook, please contact the Bookstore at studentbookstore@norquest.ca. You can also use the textbook chapter request form to ask for a single chapter of a book.

We also have many eBook options. Please refer to the Library news for more information about accessing books online.

 

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I can’t login. What do I do? 

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For help with Solaro, see this FAQ

For help with Hoopla, see this FAQ

For help with your library account, please email library@norquest.ca

 

Instructions below are for current students* trying to access online library resources.

Be sure that you are attempting to log into the student login page, and not the vendor login page. You should see a yellow bar at the top of your screen to log in.

           

  1. Be sure you are using your student ID number and your last name as your password to login. 

             

  1. Still not working?

    Try a different browser.

    If you are using Internet Explorer, try using Chrome or Firefox. Sometimes the settings in one browser will prevent the resource from displaying while another browser works just fine.

 

If that does not work, please email library@norquest.ca and we will respond as soon as we can.

 

*You have access to resources for 30 days before and after classes. Please plan accordingly. 

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Is the Learner Centre open? 

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No. As of March 18, 2020, the Learner Centre is closed indefinitely.

       Please see the News Section of our website for information on how to access library services for this time. 

       For library assistance, including Research & Citation guidance, please visit this guide. 

       For tutoring assistance, including Academic Coaching services, please visit this guide. 

       For computer commons assistance, please email them acomputercommons@norquest.ca