Frequently Asked Questions

Find and order your books from the NorQuest Bookstore (The Core): https://thecore.norquest.ca. 

For further assistance, review the bookstore's FAQs page. 

You can request portions of text books on reserve through our Scan on Demand Service.

Instructions below are for current students trying to access online library resources*.

1. Be sure that you are attempting to log into the library login page, and not the vendor login page. You should see a yellow bar at the top of your screen to log in.

2. You will then be prompted to login using the same credentials you use to login into Moodle.

3. Still not working? Try a different browser, or try clearing your cache

Try a different browser.

If you are using Internet Explorer, try using Chrome or Firefox. The settings in one browser might prevent resources from displaying while another browser works just fine.

If that does not work, please email library@norquest.ca and we will respond as soon as we can.

• For help with Solaro, see this FAQ
• For help with Hoopla, see this FAQ
• For help with your library account, please email library@norquest.ca

* You have access to resources for 30 days before and after classes. Please plan accordingly.

If you find a book in the catalogue that is not at NorQuest, place a Hold on the book to have it delivered to NorQuest or another NEOS library.

To place a hold, you will need to have your NEOS Library Barcode & PIN. 

You will receive a notification when the book arrives.

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You can also place an interlibrary loan request for books, book chapters, or article requests. Complete this form:  https://norquest.libwizard.com/f/ILL to place an interlibrary loan request.

To log in to Solaro, you will first need to know your 13 digit library number and your 4 digit library pin.

If you do not have your 13 digit library number, please email the library at library@norquest.ca with your name and student ID from your @mynorquest.ca email to request it.

You should have recieved your library PIN in an email when you first started at NorQuest.

If you do not have the email, you can get your 4 digit library PIN by going to the "Borrow" page on the NorQuest library website, and then by clicking the button "Get my PIN".

An email will soon be sent to you with your 4 digit PIN. Your Solaro log in will be the following: username: 13 digit library number and password 4 digit library PIN.

Yes.

If you live outside the Greater Edmonton Area, you may request items from the NorQuest Library to be mailed to you. Items will be shipped via Canada Post with a return label included. This is at no cost to you.

However, Reserve materials are not available for loan. If you are in need of a textbook, they can be purchased online through The Core (NorQuest's bookstore). You can also use Scan on Demand request form to ask for a single chapter of a book.

We also have many eBook options. Please visit our ebook help guide for more information.

If you need help with research, citation, or references then you can get help through the library by contacting us through chat, e-mail, phone, or texting!

If you require help for anything else related to your assignment, contact Tutorial Services.